Replacements of lost or stolen cards will continue to be done by Metro for a card fee of $5.00. There is a $5 ORCA card fee for an adult or youth ORCA card. It's ORCA LIFT, a new, reduced transit fare that can help you get more out of your public transportation system. By mail. The completed Youth ORCA LIFT form may be sent to the ORCA LIFT office, emailed or faxed. Location of ORCA card retailer locations (fare outlets) in King, Kitsap, Pierce, Snohomish Counties including those at transit center and Sounder Rail Stations How should this data set be cited? The card is able to be loaded with "e-purse" value, similar to a debit card, and monthly passes.Cards are sold and reloaded at participating grocery stores, customer service centers, and ticket vending machines at transit stations. Tap your ORCA card ("tap-on") at a yellow reader. Cards last 3-5 years. People with disabilities may qualify for the RRFP card. The youth card will be mailed to the cardholder. Bring proof of your income or benefits to one of the enrollment agencies and in most cases, you will receive your renewal card immediately. Use the E-Purse to load between $5 and $300 on the card—a good choice if you use the card only occasionally. If your card is expired, you will need to go to an ORCA LIFT enrollment office to get a new card issued for another two year time period. Metro's Westlake Customer Service Office in the Downtown Seattle Transit Tunnel is permanently closing on Wednesday, March 6, but ORCA cards can be purchased or reloaded at nearby locations. When does the next bus arrive? I left something on an Everett Transit bus. How much does it cost to get an ORCA LIFT card? Adult cardholders can register their cards at the time of purchase, or at a later date. For Senior RRFP cards download the application form and mail it or bring it with you to an ORCA customer service office. If you do not tap within 60 days, reactivate that E-purse by contacting ORCA customer service at 888-988-6722 or sending an email. Your online application will be processed in 7-10 business days. L & I statement for workers’ compensation recipients. Replacing a lost or stolen RRFP or LIFT card costs $3. Call 888-988-6722 / TTY Relay: 711 or visit an ORCA customer service office during regular business hours (8 a.m. to 5 p.m. Monday through Friday). Nothing. The card is free to qualified individuals. Failure to tap before boarding may result in a ticket and a $124 fine. ORCA LIFT fares on the King County Water Taxi are $3.00 for West Seattle/Downtown Seattle and $3.75 for Vashon Island/Downtown Seattle per trip. The ORCA card is a smart choice for your business and employees. Other card types require proof of eligibility. If the card reader on the bus indicates that the card is invalid, you should contact an ORCA customer service representative at 1-888-988-6722 to confirm that funds have been loaded to the card … Using an ORCA card may save you money, especially if you travel frequently by bus and make transfers. Load and use your ORCA LIFT card on transit like any other ORCA card user, and SAVE MONEY! Visit Kitsap Transit's Customer Service Office in the Bremerton Transportation Center to pick up an ORCA card and load passes or E-purse. ORCA LIFT cards can be renewed online and are available in person at select locations across the region. Transit, Sound, 20181231, ORCA Card Retailer Locations: King County, King County, WA. Children six through 18 are eligible for an ORCA youth card, which may be obtained free of charge by LIFT cardholders, and those 65 and older are eligible for a Regional Reduced Fare Permit (RRFP) card. *Your first ORCA Regional Reduced Fare Permit (RRFP) card (Disabled, Senior), and ORCA LIFT card is issued free of charge. It is the most convenient way to pay your fare on Everett Transit buses. Please report your lost ORCA LIFT card as soon as possible in order to transfer your balance to a new card. The ORCA card is a smart card that carries a transit pass or fare. Buy a monthly pass for your ORCA card. The remainder of the subsidized annual pass will transfer onto their replacement ORCA LIFT or RRFP card. Apply in person at one of the LIFT enrollment agencies. What happens if someone qualifies for the ORCA LIFT program and later starts earning more than 200 percent of the federal poverty level? After the expiration your card will continue to work to pay your fares but you will be charged full fares. You may apply for a new or to renew your card to continue getting the discounted fares. Adult ORCA LIFT cardholders may get ORCA youth cards (age 6 – 18) free of charge. Non-government-issued document with name and a photo of you as an adult, and a document that indicates your name and birthdate, such as: With an ORCA LIFT card you pay a discounted fare on all transportation systems that accept the LIFT fares until the expiration date, which is stamped on the back of the card. How do I get it back? ORCA offers a menu of transportation products - all in a single card - valid for rides on Community Transit, Everett Transit, King County Metro, Kitsap Transit, Pierce Transit, Sound Transit and Washington State Ferries. You can continue to purchase or refill ORCA cards via the mail, at many grocery stores and ticket vending machines in the area, by phone at 888-988-6722, or online. Lost, Stolen or Damaged Card. Customers can order their ORCA cards online at www.orcacard.com, by calling 1-888-988-ORCA (6722), by visiting a transit agency customer service office or at a fare vending machine. You can pay that fare with your card’s E-purse value or PugetPass that you have loaded. Review your household income guidelines or call (206) 553-3000 or (800) 756-5437 to see if you qualify. After that, you can reapply. To activate you must tap your ORCA card. Due to technical limitations, cards on the website will continue to be $5. Just like any regular ORCA card, load E-purse value or a monthly pass on your card before you start to use it. To replace a lost, stolen or damaged registered card, login at the top of the page, select the card serial number and follow the online instructions. ORCA youth cards pay the standard youth fare when boarding Metro vehicles. Washington Basic Food Program recipients: EBT (electronic benefits transfer) Card. Apple Health/Medicaid recipients: ProviderOne medical services card. For non-English interpreter service, call 800-823-9230. ST Express buses are $1.50 for one-zone and $2.75 for two-zone. ORCA Regional Call Center Monday-Friday: 8 a.m. to 5 p.m. (closed weekends and holidays) 888-988-6722 | TTY: 711 Non-English: 800-823-9230
[email protected] Everett Transit Everett Station 3201 Smith Avenue, Everett Customer Service Center: Open with limited hours. How do I get an ORCA LIFT card for my child? Should this happen, we will automatically refund the value back to the credit card. If the cardholder does not have the Youth ORCA LIFT Form, their ORCA LIFT card or other ID is needed. If your card is lost, stolen or damaged, replacement cards cost $3. ORCA Products. If you have questions, please call ORCA Customer Service at 888-988-6722. Order an unregistered adult card. Secure access when you contact customer service. Email ORCA for Business Accounts by completing the form below. Using ORCA ticket vending machines – adult cards only. Once you have your ORCA card, all customers can load a pass or E-purse value online, by mail, at an ORCA Customer Service Office or at a ticket vending machine. 1. To get an ORCA LIFT card, you must be between 19 and 64 years of age. Only adult ORCA cards may be ordered online. The process takes just minutes. To replace an ORCA LIFT or RRFP card that was loaded with the subsidized annual pass, customers should contact Metro’s reduced fare phone number, 206-477-4200. Adult (ages 19 to 64) card cost is $5. A $3 replacement fee may apply. These offices are King County Metro , Pierce Transit , Community Transit , Everett Transit , and Kitsap Transit . The 14th of July is the last eligible day to purchase a July pass. Sounder train fares are distance based and range from $2.75 – $4.25. Temporary Assistance for Needy Families (TANF) recipients. If your card is lost, stolen or damaged, replacement cards cost $5. Tap your ORCA card to activate E-purse added online or by phone. Create a My ORCA login. ORCA business products are grouped into two major programs: Business Choice, similar to the former monthly retail Puget Passes or commuter vouchers, or Business Passport, an annual program similar to the former FlexPass program. These operators do not know how to read the Orca card transactions, and then they explain that they cannot help me with Orca card issues, since they only sell Orca cards. ORCA cards offer free transfers between transit systems within a two-hour window. As an alternative to ORCA LIFT, residents of Pierce, Snohomish, and King counties with incomes at or below 80% of the federal poverty level, and who are enrolled in one of six state benefit programs, may qualify for our subsidized annual pass program. The card is free to qualified individuals. You may purchase an August pass beginning July 1, but the pass will be valid starting August 1. Visiting an ORCA Customer Service Office (NOTE: You may experience extended wait times in person while measures are in place to limit the spread of COVID-19) – adult or youth cards Please note that this offer is NOT available for cards purchased on ORCAcard.com. Seattle, WA 98104, Become a certified small business contractor or supplier, Find certified small business contractors and suppliers, Find LIFT enrollment locations and days/hours of operation and other Public Health services. ORCA Tip Tap your ORCA card to activate E-purse added online or by phone. Adult, youth, low-income and disabled or senior Regional Reduced Fare. Reduced Fare ORCA cards are issued as registered cards. Enjoy unlimited travel for only $4.00 per day! Order an adult, senior (age 65 or older) or youth (age 6-18) card by mail. Contact the person or office who provided your card. Starting on March 23, 2019, Metro and Sound Transit buses will be rerouted to… Visit orcacard.com and click on “ORCA customer service” to find ticket offices and customer service centers near you. Replacements of lost or stolen cards will continue to be done by Metro for a card fee of $3.00. Photo ID card from any state, province, county or country, School photo ID – university, college, high school, US certificate of citizenship, naturalization (signature, photo), Any other form of photo ID issued by a government agency of any country, DHS "Trusted Traveler" cards (NEXUS, SENTRI, FAST), DSHS identification letter for those in custodianship, Transportation Worker Identification Credential (TWIC). This is part of a bigger change coming to the transit tunnel. Just like any regular ORCA card, load E-purse value or a monthly pass on your card before you start to use it. I'm standing at a bus stop. If you are 65 or have a disability you may qualify for a Regional Reduced Fare Permit. There is no fee to order a new or to renew your card. Kitsap Transit bus trips are $1.00. For Temporary or Permanent disability RRFP cards, you must bring the application and supporting documentation in person to an ORCA customer service office. You can use your Commuter Card to add value to your ORCA card at participating transit agency ticket offices. Our staff can also add value to your card each month or as you need it. Once you qualify for the ORCA LIFT program, you'll receive an ORCA LIFT card registered to your name, with the same features every ORCA card has. For assistance, contact ORCA customer service at 1-888-988-6722 / TTY Relay: 711. Income guidelines, 200% of the Federal Poverty Guidelines, are the same as qualifications for new or renewed LIFT cards. You may apply online if you are receiving benefits from the State of Washington, including food, medical, and/or cash benefits. King Street Center Metro Customer Service Office, Any ticket vending machine in the Downtown Seattle Transit Tunnel, Link light rail stations, and some transit centers. Confirmation Reset your password To reset your password enter your Business Account ID (Username) AND either your Business Name OR your Tax ID: An asterisk ( * ) indicates a required field Passes are only valid for one calendar month. Eligibility is based on your household income. Anyone who starts out qualified for the ORCA LIFT program can continue until their card expires. King Street Center QFC 2615 Broadway Mon-Sun: 7:30 am to 8 pm, QFC 4919 Evergreen Way Mon-Sat: 10 am to 7 pm, Sun: 10 am to 6 pm, Safeway 5802 134th Pl SE • Mon-Sun: 9 am to 8 pm, Safeway 1715 Broadway • Mon-Sun: 8:30 am to 8:30 pm, Safeway 4128 Rucker Ave • Mon-Sun: 10 am to 8 pm, Safeway 11031 19th Ave SE • Mon-Sun: 9:30 am to 9 pm. Once a customer gets an ORCA card through one of these channels, it can be revalued at a participating retailer's service center. People with household income of less than double the federal poverty level (as established by US Health and Human Services Department) qualify for ORCA LIFT. You’ll pay only $1.50 per trip, any time of day, for one-or two-zone travel on King County Metro Transit buses, Sound Transit Link light rail, and the Seattle Streetcar. Asterisk (*) indicates required fields. The ORCA LIFT card is good for up to 24 months (two years) from the time you get it. Transfer to buses and trains easily using ORCA, Use your ORCA card for a specific transit agency. Nothing. Income is based on the modified adjusted gross income on your most recent tax return: Form 1040 line 37; Form 1040 A, line 21; Form 1040 EZ, line 4; or completion of the self-employment worksheet. At that point they will need to reapply for the program and prove their continued eligibility. The Youth ORCA LIFT form is available at enrollment locations. If you buy the July monthly pass on July 13, the monthly pass is only valid until July 31. Get your ORCA card online at www.orcacard.com, by phone at 1-888-988-6722 (ORCA) or WA Relay: 711 (1-888-889-6368), at ticket vending machines in Sounder and Link rail stations, or at one of the transit agency customer service offices. Transfers are accepted with the ORCA LIFT card up to the value of the initial fare you paid. Employed (with a paycheck): Paystubs for the last 30 days. Calling ORCA Customer Service: 888-988-6722 (ORCA cards typically take 5-7 business days to arrive by mail) – adult cards only. So, if you took two bus trips a day, five days a week on Metro Transit across two zones during peak hours, you could save as much as $910 per year. Customer service is our primary focus at ORCA HealthCare, second only to the quality of our safe bathing solutions for independent living – from walk-in bathtubs to roll-in showers and shower accessories. The Orca number for customer service on their website is terrible!!! King County Auburn For a reduced fare ORCA card call 888-988-6722 / TTY: 711, or contact your local transit agency. But what makes ORCA LIFT special is you have all the power and convenience of the ORCA card system at a fraction of the cost. You can load an E-purse value on your card to pay for trips one at a time, or load a discounted monthly pass that lets you take unlimited trips for an entire month. Once your ORCA card has been loaded, check your receipt before leaving the register. Be sure that the product you requested has been correctly added to your card. 201 South Jackson St. These readers are located on the train platform or at the light rail station. Employed (paid in cash): Letter from the employer signed and dated with gross income for the client for the last 30 days; or a bank statement from you if you deposit your cash in their account. A renewal card will be mailed to you if we are able to verify your benefits. Users are responsible for the costs to load E-purse value or a monthly transit pass on the card. Then they transfer me to LightRail or Metro, which I … NOTE: ORCA cards for Youth (6-18 years), and Regional Reduced Fare Permit (RRFP) or low income ORCA cards (ORCA LIFT) require proof of eligibility and are not available at retail locations. If you are looking for a low-cost way to ride anywhere you’d like all day long, you can also buy a Regional Day Pass. Apply at any one of the authorized enrollment offices around King County and get your free ORCA LIFT card at the same time. This pass will pay 100% of your fares on select transit in our region. With identification, Employment Security can verify that you received no income and are therefore eligible. Cardholders can call 206-553-3000 for a current list of transit agencies that accept ORCA. Agency staff can verify the child’s name and DOB, and the staff person’s signature is all that is needed to verify the child’s eligibility. Employment Security paystub or letter for applicants receiving unemployment benefits. With the ORCA LIFT card, income-qualified riders can save up to 50 percent or more on: If your card has expired or will expire within three months, you may apply to renew it. If your card was provided by your employer or other organization, card registration benefits may be different. The office will confirm your eligibility, officially register you, and give you your free ORCA LIFT card. When requested, you must show your ORCA card to the fare inspector or conductor who will verify that it was tapped. Load a monthly PugetPass for unlimited rides during that month—a good choice if you use the card all the time. Copy of your most recent tax return. For a detailed listing of specific locations and operating days/hours call. King Street Center Metro Customer Service Office Which transportation agencies accept ORCA LIFT? The income requirements for renewals are the same as for new cards. Find out more about using an ORCA card to pay your transit fare when you ride King County Metro Transit buses and other transit service in the region! Your card’s expiration date will be printed on the back of the card. Disability RRFP applications cannot be mailed. Now there's a more affordable way to get to work, school, shopping, day care or anywhere else you need to go. The youth card will be mailed to the cardholder. There are many different passes available. ORCA LIFT youth cards may also be obtained at the pass sales office or from ORCA-to-Go by providing a completed Youth ORCA LIFT form with either agency verification, verifying documents, or with the child. If you do not tap within 60 days, reactivate that E-purse by contacting ORCA customer service at 888-988-6722 or
[email protected]. Award letters for SSI, Social Security, or Railroad Retirement recipients. Customer Care M - F, 5:30 a.m. - 8 p.m. (800) 562-1375 (425) 353-RIDE (7433) TTY Relay: Dial 711 Reduced fare ORCA cards are free, but replacement cards cost $3. If you have a question about ORCA products, Autoload or card registration, visit orcacard.com or call ORCA Customer Service at 888-988-6722 / TTY: 711, during regular business hours. Reset password »; 2. If you use your PugetPass to pay, you will be credited the trip value of your PugetPass, and will have to make up the difference with E-purse value or cash. Users are responsible for the costs to load E-purse value or a monthly transit pass on the card. How to Replace your card: By Calling (425) 257-7777; Visiting your local ORCA Customer Service Center: Everett Station or Lynnwood Transit Center; Online at orcacard.com If you do not tap within 60 days, reactivate that E-purse by contacting ORCA customer service at 888-988-6722 or
[email protected]. Completing and mailing in this ORCA Card order form – adult or youth cards. Cardholders may also complete and mail a Youth ORCA LIFT form, along with proof of the child’s name and age, to the ORCA LIFT office. If you think you qualify, visit one of the authorized ORCA LIFT enrollment offices with your income verification documents. Visit orcacard.com to register your card. ORCA LIFT cardholders may apply for a youth card at any ORCA LIFT enrollment agency. You may try paying again or call us at 888-988-6722 / TTY: 711 to pay over the phone. 2. If you do not tap within 60 days, reactivate that E-purse by contacting ORCA customer service at 888-988-6722 or
[email protected]. ORCA Alert. ORCA Alert - Some customers may experience a timeout error after paying online. Some customers may experience a timeout error after paying online. Customer Care M - F, 5:30 a.m. - 8 p.m. (800) 562-1375 (425) 353-RIDE (7433) TTY Relay: Dial 711 ORCA … Visit any of the ORCA revalue locations around King County to load your card. Visiting a store that sells ORCA cards – adult cards only. Ticket offices can accept multiple forms of payment for a single purchase, such as a Commuter Card plus cash. Tap your ORCA card to activate E-purse added online or by phone. For the most up-to-date list of retail outlets, please call: ORCA Customer Service 1-888-988-6722 (ORCA) TTY Relay: 711/1-888-889-6368 Where to get an ORCA card and add value to it. Reset password. You can add value to an ORCA card at orcacard.com, at Ticket Vending Machines, by phone at 888-988-6722, by mail, or at an ORCA customer service office. 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